Since January 2012, the iconic Parisian fashion brand The Kooples has provided visitors to its e-commerce site with dedicated "personal shopper" services. This expert assistance answers all your questions about the brand's collections, delivering a truly personalized and confident shopping experience.
The Kooples has mastered customer engagement. After captivating France with its signature British rock'n'roll aesthetic, the brand now offers a tailored welcome on thekooples.com. Shoppers can connect with a "personal shopper" via live chat right before checkout—mirroring the guidance of an in-store specialist to inform and inspire your purchases.
"By integrating the iAdvize Click to Chat solution on thekooples.com, we humanize the online shopping journey," explains the brand. It continues: "Since its January 2012 launch, we've assisted approximately 1,500 visitors via chat, converting nearly 15% into customers." This innovative approach empowers even hesitant buyers—especially men navigating style choices—with trendy, bespoke shopping from the comfort of home.
